 Question : In the main table I can not open a window "Free rooms".
|
|
To look the answer :
Check up, whether other windows are opened. Simultaneous opening of some windows is forbidden. Close open windows and a window "Free rooms" should open.
|
Question : In the main table I wish to change quantity of places in the room. But by pressing the button [OK] the new number is not entered.
|
|
To look the answer :
Check up, whether the window of the editor, "Free rooms" or "Status of room" are opened during this moment. The matter is that the data in system is interconnected and their simultaneous change in different windows is forbidden. Otherwise there can be unforeseen situations. Close the listed windows and change the data in the main table.
|
Question: In the main window the window of a status of room does not open. Why?
|
|
To look the answer :
Here there can be some reasons. Some data clashes with each other, joint opening of windows therefore is forbidden. Besides, the hotel room can be deduced from room fund. Select this string and press the menu button [A].
|
Question: In a window "Editor" I choose menu point 'Put information about prices of rooms on server'. I change the prices of rooms and I send the data on a server. But on a server there is old data though I receive the message that all is normal.
|
|
To look the answer :
In window Internet press the button [Refresh].
|
Question : In a window "Editor" I choose menu point 'Put information about prices of rooms on server'. I change the prices of rooms and I try to send on a server. I receive the message "File is not ready ! Check up a directory 'Files' !"
|
|
To look the answer :
The file containing changed costs, is called "hotel_types.htm". It is in a directory "Files\". If you have casually removed this directory the file will not be written and cannot be transferred to a server. Create a directory "Files\" anew.
|
Question : At attempt to receive the orders from a server there is an error in a system window : "java.io.FileNotFoundException : .../Files/Sakas/Sakas.tmp"
|
|
To look the answer :
Most likely, you have casually removed a directory "Files\Sakas\". Create it manually.
|
Question : At attempt to receive orders from a server I receive the message : "It is not possible to find a path to cgi-directory !", though I have typed a path, have written in a file and a file on a server exists.
|
|
To look the answer :
Probably, you used incorrect separators at a path writing to a directory "cgi-bin". Replace '\' on '/' and try once again.
Also check up access rights to a directory "cgi-bin" and to all its subdirectories, and also to a file 'br.cgi'. They should be 755.
|
Question : At attempt to reserve room gets out: "CGI Script Error".
|
|
To look the answer :
Check up access rights to a directory "cgi-bin" and to all its subdirectories, and also to a file 'br.cgi'. They should be 755.
|
Question : How to establish access rights to a folder or a file?
|
|
To look the answer :
In an address line of a window the Internet type : "ftp://Your_domen". Then enter a login and the password (are given by the provider). After that press the right button of the mouse on a folder or a file and choose "Properties". Put ticks - in blocks RWX R X R X.
|
| Question : I have created a site by means of program PS.exe. A directory "home" - "Moskow/Hotel1/", a directory "cgi-bin" - "Hotel1/". At attempt to reserve room there is an error 404 - file not found ! What should I do ?
|
|
To look the answer :
Check up a path to "br.cgi" in a file "br.php" in "form action =". A path to a directory "cgi-bin/Hotel1/" on a server and a path to "br.cgi" in a file "br.php" should coincide to within the register.
|
Question : By transfer of amount of vacant rooms on a server in system "Hotel-Admin" there is a message that all is normal, and at attempt to look, how many vacant rooms on a site or not the data, or the previous data.
|
|
To look the answer :
Most likely, on your server anti-virus protection ClamAV is established. Look on a server, whether there are there files with a prefix ".in." ? The given file will be automatically removed at repeated start of page of the site containing the information on hotel rooms or come on the server under the FTP-protocol and remove the given file manually. If the similar error appears too often, change the provider applying more noiseproof anti-virus protection.
|
Question : By transfer of amount of vacant rooms on a server there is a message "Check up access rights to home - directories !"
|
|
To look the answer :
Most likely, on your server anti-virus protection ClamAV is established. Look on a server, whether there are there files with a prefix ".in." ? The given file will be automatically removed at repeated start of page of the site containing the information on hotel rooms or come on the server under the FTP-protocol and remove the given file manually. If the similar error appears too often, change the provider applying more noiseproof anti-virus protection.
|
Question : It is impossible to find the list of free places in the set interval. There is a message red colour - Incorrectly !
|
|
To look the answer :
Check up an interval of dates in the top part of a window. Probably, you have forgotten to mark (the left button of the mouse!) day or month of date. Besides, you, probably, have entered incorrect date, for example, February 31 or year which has already passed, or final date before the initial.
|
Question : I wish to find the list of vacant rooms on 3rd floor. I can not mark this option.
|
|
To look the answer :
Check up, whether the option "all floors" is marked. If it is marked, you cannot mark also "on 3 floor" - these conditions contradict each other. Press once again the left button of the mouse options "all floors" and then mark an option "on 3 floor". Besides, you can press the button [Clear] and then to mark an option "on 3 floor".
|
Question : I wish to find the list of 2-placed vacant rooms. I can not mark this option.
|
|
To look the answer :
Check up, whether the option "all" is marked. If it is marked, you cannot mark also "2-placed" - these conditions contradict each other. Press once again the left button of the mouse options "all" and then mark an option "2-placed". Besides, you can press the button [Clear] and then to mark an option "2-placed".
|
Question : It is impossible to find the list of released places for certain date. There is a message red colour - Incorrectly !
|
|
To look the answer :
Check up date in the bottom part of a window. Probably, you have forgotten to mark (the left button of the mouse!) day or month of date. Besides, you, probably, have entered incorrect date, for example, February 31 or year which has already passed.
|
Question : At work in a window "Free rooms" in the list of vacant rooms the part of hotel rooms though they are precisely free for inquiry date does not contain.
|
|
To look the answer :
Check up the status of these hotel rooms, it is possible they are deduced from room fund and are marked as inactive. Close a window "Free rooms", select these strings, and press the menu button [A].
|
Question : In a window of a status of the room I can not insert a string.
|
|
To look the answer :
Check up, how many strings in your table. If 400, that, really, a new string it is impossible to insert them. Remove a part of the strings, which time interval already in the past, and insert a string.
|
Question: I can not open a window with the diagramme of loading of a hotel room.
|
|
To look the answer :
Check up an interval of dates in the bottom part of a window. Probably, you have forgotten to mark (the left button of the mouse!) day or month of date. Besides, you, probably, have entered incorrect date, for example, on February, 31st or year which has already passed, or final date before the initial. Besides, final date should differ from initial at least for 1 day. Besides, final date should be after initial no more, than for 400 days !
|
Question : In a window "Account for services" I can not insert a string.
|
|
To look the answer :
Check up, how many strings in your table. If 200, that, really, a new string it is impossible to insert them. Remove a part of strings for which payment is already made, and insert a string.
|
Question : In a window "Account for services" I can not input number in the field "Amount".
|
|
To look the answer :
Check up, what number you try to enter. The number should be the integer, 6 signs containing no more in a writing.
|
Question : In a window "Account for services" I can not enter number - a course 28,8.
|
|
To look the answer :
Check up, what currency is chosen in the list of currencies. If it is national currency the course is equal 1. Therefore you also cannot enter other course.
|
Question : In a menu window there is a button [Archive]. I has not understood, for what it is necessary.
|
|
To look the answer :
After pressing of the given button the text file with a sign of tabulation as a divider of fields is formed. In it there is a current information. The file can be used as a basis for data transmission in any DB.
It can be necessary for you in case you want to make any transformations which have been not provided in system "Hotel-Admin", for example, to keep account the VIP and them preferences and requirements over the information. Or, maybe, the information on when somebody occupied such number can be necessary for somebody.
|
Question : I have pressed the button [Archive] in a window "Room...". In Microsoft Access I open a file "arch.txt". Some data contains chars on not Latin alphabet. These chars are not read in DB Microsoft Access. What should I do ?
|
|
To look the answer :
In Microsoft Access open a text file and choose necessary language and code page of UTF-8.
|
Question : My national currency - roubles. I have made to the client an account for services in dollars, has save it, has passed in a window of status of hotel room and has written. In some days I have opened this window. In the block of recalculation of the account for services the course already contained : dollar 31,23. But in day when I have opened the table in the second time, a dollar exchange rate was already 30,95.
|
|
To look the answer :
The dollar exchange rate is entered by the user, i.e. you. Last time the dollar exchange rate was 31,23. The program has kept it that it would be possible to make recalculation later at that course when you made calculations with the client.
|
Question : In the table of status of room I have selected a string, for unselecting I press the second time, but the selecting remains. Why ?
|
|
To look the answer :
Click for unselecting out of a table field.
|
Question : In the table of status of room I try to insert an empty string, but in it any information contains.
|
|
To look the answer :
This information - result of copying at the previous stage. To clear it is necessary to select nothing and to press the menu button [Copy].
|
Question : I do not understand, what for it is necessary to design any site. We already have a site. Whether we can use system 'Hotel-Admin' ?
|
|
To look the answer :
The matter is that the system 'Hotel-Admin' is the distributed system and its second component just and server programs are. In a template offered by us references to necessary pages of a site and connection of the necessary programs automatically are created. It is all it is possible to make and manually, but the professional, instead of the usual user should do.
Send us inquiry about the connection description "manually". In the answer we will send you the instruction for connection of two necessary pages - "br.php" and "nomers.php".
|
Question : I has created a site, but at attempt to get on page "nomers.php" there is no table with photos and the prices of hotel rooms.
|
|
To look the answer :
The reasons can be some :
- There is no file "hotel_types.htm". Place it on a server by means of the program "Hotel-Admin". For this purpose in a window "Editor" input the data and choose menu point "Files/Put information about prices of rooms on server".
- Photos of types of hotel rooms are absent. Place photos in a directory "Photos/".
- Server programs are written for Unix, and your server works under Windows. Replace symbols ' / ' on ' \'.
- Probably on your server other version PHP is established and programs don't find a way to necessary files. Open by means of "Notepad" files "Nomers.php", "br.php", "opred_dann.php", "opred_types.php". Everywhere in the text replace $DOCUMENT_ROOT on $ _SERVER [' DOCUMENT_ROOT ']."/" . If it will not turn out, try to print in the listed files a way to corresponding files manually.
|
Question : I has created a site, but at attempt to get on page "br.php" there is no types of hotel rooms in the form. What should I do?
|
|
To look the answer :
The reasons can be some :
- There is no file "hotel_types.htm". Place it on a server by means of the program "Hotel-Admin". For this purpose in a window "Editor" input the data and choose menu point "Files/Put information about prices of rooms on server".
- Server programs are written for Unix, and your server works under Windows. Replace symbols ' / ' on ' \'.
- Probably on your server other version PHP is established and programs don't find a way to necessary files. Open by means of "Notepad" files "Nomers.php", "br.php", "opred_dann.php", "opred_types.php". Everywhere in the text replace $DOCUMENT_ROOT on $ _SERVER [' DOCUMENT_ROOT ']."/" . If it will not turn out, try to print in the listed files a way to corresponding files manually.
|
Question : I create a site by means program PS.exe. According to the instruction I place the program br.cgi in a directory cgi-bin on a server. I try to receive orders on reservation, gives out the answer "It is impossible to find a path to a cgi-directory!". But the path is correct.
|
|
To look the answer :
The file br.cgi should be sent on a server in an ASCII-mode. Besides, check up the rights of yours cgi-bin - directories. They should be 755.
|
| Question : I have designed a site with program "PS.exe". Thus I have marked an option "see-on-line". But this page does not contain any data. For what this page is necessary ?
|
|
To look the answer :
This page is a cover for the future service "see-on-line". It is necessary to organise references to it from other pages and the reference from it to other pages. To fill the given page with the maintenance, it is necessary for you to send on an e-mail inquiry about service connection "see-on-line". For service functioning it is necessary to establish interenet-cameras in the stipulated places and to place on page "see-on-line" the corresponding software. If you at the moment are not ready to it, anew design a site without service "see-on-line".
|
| Question : I do not like the text of some error messages, for example, about incorrect quantity of days in February.
|
|
To look the answer :
In the program "Notepad" open files "br.js" and "sw_nomers.php", edit them to the taste, write and place files on a server in a directory "home".
| Question : The prices for rooms are specified in euro. But on a site instead of an euro symbol there is not clear badge.
| |
To look the answer :
Make one or the other :
In a browser make coding Cyrillic (Windows).
In the program "Notepad" open file "hotel_types.htm" and replace not readable symbol of euro on "EUR".
| |